Shipping & Returns

 (Applies for Ticket Sales Only)

Shipping

We deliver to addresses in the United Kingdom .Orders are usually processed within 24 hours and then shipped by First Class Recorded letter. The cost of the delivery is shown before you confirm that you want to proceed with placing the order. For tickets the delivery price is £2.00 for UK addresses . The items are sent using recorded delivery to ensure that they reach you safely. Please note that you need to sign for the delivery. We will send you an email when we have shipped your item(s). Once we have made the shipment you will be able to access the delivery reference code from the order status page and track the delivery using the Track & Trace facility on Royal Mail's website http://www.royalmail.co.uk. Typical delivery times from the time that we have shipped the order are: UK 1-3 weekdays.

Refunds and Cancellations

- The price of tickets includes a booking fee. The booking fee is not refundable. - Once we have shipped your order the cost of the delivery is not refundable. You may cancel your order with the following restrictions. Please contact us as soon as possible using the contact details below if you would like to cancel an order. - Once we have shipped your order the cost of the delivery is not refundable and we will only make a refund once we have received the items back in their original condition within one week from the date of shipping. - Tickets for events that have NOT been cancelled will only be refunded at the discretion of Flyer5k. Administration charges will be made on the face value of the ticket to cover bank charges, the booking fee and any postage for shipped orders.

This inline will cover the distance selling law in the uk which protects both the buyer and the seller.

 Tickets for events that have been postponed or rescheduled will be refunded, less the booking fee and any postage once shipped, only if you request a refund and return the tickets to us within four weeks after the original date of the event. - The order confirmation emails are not valid for admission to an event

urban tickets online is not affiliated with any box office. Prices will be above face value on many of our tickets.

Please telephone if you would like to know face value. All our prices are fully inclusive!

sales@urbanticketsonline.co.uk